Glitch causes pump to charge couple for 27,000 gallons of gas

FT. MYERS, FL (WCMH) — The couple was charged close to $10,000 to fill their tank.

According to WFTX, Susan Gower’s husband stopped at a Valero gas station in Ft. Myers and filled the car up with about $20 worth of gas.

The next day, however, when they tried to use their card, it was declined. When Gower checked her account, she saw they were charged $9,949.36 for their fill up.

“It was just shocking,” said Gower.

After looking at the receipt, they notice they had been charged for more than 27 thousand gallons of fuel.

After contacting her bank, they told her to call the gas station and have it reversed. The manager at the gas station, however, said it wasn’t possible, and Gower had to get Valero’s customer service involved. Two weeks later, her account was credited back the money.

Gower told WFTX, she was disappointed in the manager’s response to a glitch at the gas station. “It stemmed from the glitch in his gas pump. He just wouldn’t ever own up to the fact that he was wrong.” provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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