Former 911 operator in Texas admits to hanging up on callers

HOUSTON (NBC News) — A former 911 operator has admitted to police that she hung up on callers she didn’t want to talk to.

Imagine you’re in a life or death situation, but the 911 operator won’t take your call.

Hua Li doesn’t have to imagine. Police say he lived it.

Last March, Li was buying lottery tickets at a convenience store when a man with a gun tried to rob it.

call-center-2As the gunman struggled with three clerks, Li ran out to his car to call 911. But he didn’t get through.

“They just said ‘this is 911 how can I help you?’ I was trying to finish my sentence, and we got disconnected.”

Houston police say Crenshanda Williams answered that call and simply hung up on Li.

Li called a second time and got through to a second operator. But by the time police arrived, the store owner had been shot to death.

The next day, Williams allegedly hung up on another caller who was trying to report a couple of reckless drivers. According to court documents, after she hung up, she was recorded saying “ain’t nobody got time for this. For real.”

Houston Police Department investigators began looking at Williams after Houston Emergency Center managers determined that over a 6-month period, she had been involved in thousands of “short calls,” which are 911 calls lasting 20 seconds or less.

According to court documents, Williams admitted that she often hung up on callers if she didn’t feel like talking to them.

Williams has been charged with interference with an emergency telephone call, a misdemeanor. She is scheduled to be in court next week. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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