What to do about your Samsung Galaxy Note 7


NEW HAVEN, Conn. (WTNH) — There are many reasons why AJ Smith of Wallingford is a Samsung Galaxy Note 7 fan.

“It’s got a nice display,” said Smith.  “The games are nice on it.  It’s pretty fast.”

So even after Samsung recalled both the Galaxy Note 7 phones after nearly 100 of them caught fire, Smith stuck with the phone, exchanging it for a replacement. But after reports that 5 of the replacement phones also overheated and caught fire. Smith isn’t taking any chances.

“I think I am going to have to turn it in,” said Smith.  “When I got the first one, before I got the recall, I wouldn’t even charge it over night because I was afraid of fire, catching fire.”

Samsung announced it has now stopped production of the once highly touted phone.  Verizon noted that the recall had to do with the Galaxy Note 7’s battery problems.

“Unfortunately, the replacement units had exactly the same problem as the first ones,” explained Howard Schwartz of the Better Business Bureau.  “So Samsung is pulling the plug literally and figuratively on this particular model.”

Samsung says that Galaxy Note 7 users have some options.  They can:

1.  Return you Galaxy Note 7 for a full refund

2. Or Exchange your Galaxy Note7 for a Galaxy S7 or Galaxy S7 Edge and recieve a $25 gift card.

Chairman Elliot F. Kaye of the Consumer Product Safety Commission had this to say about the recall:

No one should have to be concerned their phone will endanger them, their family or their property. Due to the ongoing safety concerns associated with Galaxy Note7 phones, it is the right move for Samsung to suspend the sale and exchange of all Galaxy Note7s. I also appreciate the safety leadership role the wireless carriers and retailers are playing by temporarily stopping the sale of the Note7 and not providing the Note7 model as a replacement device.

While we continue our active investigation into reports of phones overheating and burning in multiple states, consumers should power down and stop using all Galaxy Note7s. This is the safest course of action.”

While making deliveries for his day job, even his customers at the Phone N Computer Repair Center in New Haven, were urging him to turn in his phone.

“He was telling me how much he enjoyed the phone, which is understandable,” said Gregory Foster, the Co-Owner of Phone n Computer Repair Center.  “You have to weigh out the risks. Do you want to enjoy a great phone or do you want to live in constant fear of it exploding on you? So you have a choice to make.  Priorities people.”

Smith says despite all the problems, he’s still a Samsung fan.   He plans on turning his phone in for a Galaxy S7 Edge and he still plans to buy Samsung products.

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