WATCH: Woman goes on rampage after being denied $12 refund

DEARBORN, MI (WCMH) — An angry customer went on a rampage after she was denied a refund at a beauty store.

The owner tells WXYZ-TV the customer asked for a cash refund at the Beauty Hair and Wigs store in Dearborn, Michigan. The owner explained they didn’t do cash refunds and offered to exchange the $12 in merchandise.

But the woman, who had a child with her, refused to listen and began her rampage.

“I’m scared. I have been here for 20 years, and never had anything happen like that,” the store owner said.

Surveillance video then shows the woman knocking over jewelry cases and punching at several people before going outside. Once outside, she fought off security before knocking a 69-year-old woman to the ground.

Police tell WXYZ-TV they’ve made contact with the angry customer and have reviewed the surveillance video. There’s no word on what charges she may face. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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