Better Call Jackson: Detailed records can help solve billing disputes

COLUMBUS (WCMH) — There are times when consumers need to return items because they don’t work or fit their needs.

Wayne Norris called Mike Jackson about a medical device he ordered for his father.

He says he returned the device, even had it insured through the US Postal Service Months after sending the item, he says the matter was turned over to a collection agency. They claimed he owed 500 dollars

Without any success resolving the issue, he decided he better call Jackson.

‘They called, saying that the unit was damaged. I said, ‘ok I need pictures of the unit plus the package because if we’re gonna file it through the postal service.’ You got to have all the evidence. They said we can send you a picture of the unit but we cannot send you a picture of the packaging and that’s when the red flags started. That’s when I realized that there’s something wrong with this whole thing,” said Norris.

The best thing on Wayne Norris’ side was that he saved all of his paperwork, including receipts and all of his correspondence.

Coming up at 6pm Monday on NBC4, Mike Jackson shows how he was able to solve the issue and shows how you can too if you find yourself in a similar situation. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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