AT&T users report possible phone and U-verse outages

FILE - This May 14, 2014 file photo shows an AT&T logo on a store in Dedham, Mass. On Saturday, Oct. 22, 2016, several reports citing unnamed sources said the giant phone company is in advanced talks to buy Time Warner, owner of the Warner Bros. movie studio as well as HBO and CNN. AT&T is said to be offering $80 billion or more, a massive deal that would shake up the media landscape. (AP Photo/Steven Senne, File)

(WCMH) – Thousands of users across the country are reporting problems with AT&T phone and television service.

Maps from and show reports of scattered outages across the country.

An AT&T customer in Lancaster, Ohio told NBC4 her service has been unavailable since around midnight on New Year’s Eve.

“Powell Ohio 43065 – no cable/internet service all day, went down at 7:30am on 1/2/18 and is still out – it’s been almost 12 hours!!” said one customer on

AT&T spokesperson Holly Hollingsworth gave the following statement to NBC4:

Due to severe cold and icy conditions, a limited number of customers in some areas may be experiencing issues with their service. Technicians continue to work around the clock and have made significant progress restoring affected equipment. We will continue to work as quickly as conditions allow. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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