(WCMH) – Thousands of users across the country are reporting problems with AT&T phone and television service.
An AT&T customer in Lancaster, Ohio told NBC4 her service has been unavailable since around midnight on New Year’s Eve.
“Powell Ohio 43065 – no cable/internet service all day, went down at 7:30am on 1/2/18 and is still out – it’s been almost 12 hours!!” said one customer on downdetector.com.
AT&T spokesperson Holly Hollingsworth gave the following statement to NBC4:
Due to severe cold and icy conditions, a limited number of customers in some areas may be experiencing issues with their service. Technicians continue to work around the clock and have made significant progress restoring affected equipment. We will continue to work as quickly as conditions allow.